Frequently Asked Questions
At StevenSons Heating & Air Conditioning, we believe clear communication builds lasting trust. Here you’ll find answers to the questions we hear most often about our services, pricing, and policies.
What HVAC services does StevenSons Heating & Air Conditioning provide?
We offer complete residential and light commercial HVAC services, including air conditioning repair and installation, heating repair and installation, preventative maintenance plans, 24/7 emergency HVAC service, and custom maintenance programs for businesses.
Are you licensed and insured?
Yes. We are fully licensed and insured to perform HVAC services throughout Texas, including all required municipal licensing for the City of Dallas and Rockwall County. Our License # is TACLA10550C.
What qualifies as an HVAC emergency?
Any complete loss of heating or cooling, strange burning smells, water or refrigerant leaks, electrical failure, or safety issue (such as a gas or carbon monoxide concern) is considered an emergency. Call us immediately — our team is available 24/7.
How quickly can you respond to an emergency?
We prioritize emergency calls and can usually reach homes in Rowlett, Rockwall, and nearby cities within 30–45 minutes. For other parts of the Dallas metro area, arrival times depend on traffic and call volume.
Do you charge extra for after-hours service?
Yes, after-hours emergency calls include a small additional diagnostic fee to cover technician dispatch costs.
Why do you charge a service call fee?
Our service call fee covers the cost of a licensed technician’s time, vehicle, tools, and professional diagnosis. Unlike companies offering “free diagnostics” — which often use sales tactics to recover costs — we believe in honest, transparent pricing for genuine service.
How much does a typical HVAC repair cost?
Costs vary depending on the issue, but you’ll always receive a detailed diagnosis and written quote before any work is done. There are no surprise charges — only straightforward, professional service.
Do you offer financing for new HVAC systems?
While not all installations require financing, we can refer customers to trusted financing partners or help coordinate financing options through system manufacturers, depending on availability.
What brands do you service and install?
We repair and maintain all major HVAC brands, including Trane, Carrier, Lennox, Goodman, Rheem, York, and American Standard. We also install high-efficiency systems from leading manufacturers to fit your comfort and budget needs.
What’s included in your Preventative Maintenance Plans?
Our maintenance plans include two seasonal tune-ups per year, priority emergency service, discounted parts, and no overtime charges (except holidays). Each visit includes comprehensive inspections, cleaning, and adjustments to keep your system efficient and reliable.
Do maintenance plans transfer if I move?
Yes. If you move within our service area, your plan can transfer to your new address. You can also transfer any remaining plan coverage to the new homeowner — a great selling point for your property.
What areas do you serve?
We serve Rowlett, Rockwall, Heath, Fate, Wylie, Garland, Plano, and surrounding Dallas suburbs within about 30 miles of Rowlett.
How do I schedule service?
The fastest way is to call 972-475-3227 — you’ll reach an owner directly. You can also fill out our online contact form, and we’ll respond quickly (usually within an hour during business hours).
Do you offer same-day appointments?
Yes. For most non-emergency calls, same-day service is available, and emergencies are handled immediately whenever possible.
Do you offer free estimates?
We provide free estimates for new system installations. Diagnostic visits for repairs include a service call fee that covers professional evaluation and can be applied toward your repair.
What forms of payment do you accept?
We accept major credit cards, checks, and cash. Financing options for installations may be available upon request.
What are your business hours?
Our office operates Monday–Friday, 8 AM to 5 PM, with 24/7 emergency service available by phone.
