Fast, Reliable Emergency HVAC Service You Can Trust
When your AC fails in the middle of a Texas heatwave or your furnace stops during a winter freeze, you don’t have time to wait for normal business hours. StevenSons Heating & Air Conditioning provides 24/7 emergency HVAC repair across Rowlett, Wylie, Rockwall County and the surrounding Dallas area. Every call — no matter the hour — is answered directly by one of our owners, not a call center.
We prioritize urgent situations to restore comfort and safety as quickly as possible, and our fully stocked service vehicles allow most repairs to be completed on the spot.
What Qualifies as an HVAC Emergency
Some HVAC issues can wait for regular service hours — but others can’t. We recommend calling immediately if you experience:
- Complete loss of cooling in extreme heat
- No heat during freezing temperatures
- Burning or electrical odors from vents or equipment
- Unusual grinding or buzzing noises
- Leaking refrigerant or water around your indoor unit
- Furnace pilot won’t stay lit or system won’t turn on
If you’re unsure whether it’s an emergency, call us anyway. Our experienced team will help assess the situation and dispatch a technician if needed — usually within hours for true emergencies.
Our Emergency Response Process
1. Live Answer, Anytim
When you call, you’ll reach a StevenSons owner directly — not an answering service or voicemail.
2. Immediate Triage
We determine whether it’s a critical failure or a safety concern and prioritize accordingly.
3. Rapid Dispatch
Technicians are sent to your home or business as quickly as possible, with updates provided on ETA.
4. Professional Repair
We perform diagnostics and repairs safely, explaining findings clearly before any work begins.
5. Follow-Up Care
After resolving your emergency, we may recommend maintenance or replacement options to prevent future issues.
Transparent After-Hours Policy
Emergency repairs are available 24 hours a day, 365 days a year.
After-hours service calls may include a slightly higher diagnostic fee to cover technician dispatch costs — but as always, that fee is applied toward your repair if approved.
We never use “free service call” gimmicks or high-pressure sales tactics. You’ll receive clear, upfront pricing and honest recommendations every time. For more details, visit our FAQ page to learn how our service call fees work.
After the Emergency: Prevent Future Breakdowns
Once your system is repaired, we recommend scheduling preventative maintenance to help avoid future emergencies. Regular service can reduce breakdowns by up to 95% and keep your equipment running efficiently year-round.
Learn more about our Preventative Maintenance Plans for year-round protection.
What to Do Before Help Arrives
While waiting for your technician, you can:
- Turn off your HVAC system at the thermostat.
- Check your breaker box to ensure the unit has power.
- Replace a dirty air filter, if accessible.
- Do not attempt to open electrical panels or repair components.
If you smell gas or suspect a carbon monoxide leak, leave your home immediately and call 911 before contacting us. Safety comes first.
Why Choose StevenSons for Emergency HVAC Repair
1
Family-owned and operated for over 25 years.
2
24/7 live answer — owners take your call personally.
3
Fully licensed, insured, and safety-certified technicians.
4
Fast dispatch across Rowlett and nearby suburbs.
5
Honest, transparent pricing with no surprise fees.
Frequently Asked Questions
Who can I call for an HVAC emergency at night?
Call StevenSons Heating & Air Conditioning at 972-475-3227 — our owners answer 24/7, and we’ll send a technician right away.
Do you charge extra for weekend or after-hours service?
Yes, a small after-hours diagnostic fee applies, but it’s credited toward your repair once approved.
What qualifies as an emergency?
Total system failure, no cooling during extreme heat, no heat during cold weather, or any burning smell or electrical issue.
Do you repair all HVAC brands?
Yes, we service all major makes and models, residential and light commercial.
Can you replace my system if it can’t be repaired?
Yes. We provide fast replacement options with professional installation — often available next-day.
Need Emergency HVAC Service Right Now?
Don’t wait until morning — our team is ready to take your call and restore your comfort now. StevenSons Heating & Air Conditioning is here 24/7, every day of the year.